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Business Executive Representat...

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Business Executive Representative

Role overview: To generate sales leads and help companies become more aware of their IT needs.


Company: IDG Direct


IDG Direct is a dynamic and fast growing telemarketing, and research Company providing demand generation services to the IT industry. The operation currently employs 320 multilingual agents, and is forecast to continue to grow. Our telemarketing agents make 5.2 million telemarketing and research calls to over 120 countries. Our language profile continues to increase, we are currently offering over 30 languages. The operation is international, covering several time zones.


Role Responsibilities:


·         Represent IDG services and brand positively while communicating with all potential clients

·         Make professional outgoing calls to prospective clients 

·         Research and build customer’s interest in the services and products available  

·         Engage the client on calls to share information and conduct surveys  

·         Gather and record accurate client details 

·         Maintain and update database as new information is gathered 

·         Follow-up calls with clients with completing and checking  database information  

·         Complete thorough updates and hand-overs with team-members and team leaders 

·         Contribute to projects, process improvements, and other duties as required

·         A good understanding of BANT qualification criteria


Qualifications and Experience:


·         Strong Leaving Certificate or equivalent

·         Third Level Qualification an advantage

·         Evidence of success with clients in telemarketing and/or in sales
Experience in dynamic contact centre work environment an advantage

·         Experience working with Microsoft office package i.e. Excel, Word and Outlook


Competencies, Skills, and Attributes:


·         An enthusiastic and respectful manner with clients

·         Clean and confident communication skills

·         An ability to listen to the client and judge how to respond helpfully and calmly

·         Friendly with an ability to quickly build rapport with the clients

·         Proactive and able to work with strict targets and deadlines

·         Organised and methodical while multi-tasking

·         Ability to complete calls with clients and gather accurate information for follow-up

·         Target-driven and motivated with a proven track record of success with clients

·         Very good computer skills with an ability to use standard office packages

·         A strong and flexible approach to working as part of a team

·         Excellent verbal and written English



·         Excellent start for individuals seeking opportunities within the IT industry with a focus on sales

·         Join a growing company with excellent prospects for career development

·         Young, dynamic work environment


IDG Direct is an Equal Opportunities Employer

About IDG Direct

About IDG Direct
IDG Direct is a wholly owned subsidiary of International Data Group (IDG) the world’s leading Technology Media, Events and Research Company. Since its founding in 1964, IDG has been committed to helping people acquire and use technology successfully. As a result, IDG brands have become the trusted source for advice and insight into technology news and trends around the world.

Over the past 50 years, IDG has grown into a multi-billion dollar company, reaching technology audiences in more than 90 countries. In 2011, IDG had revenues of $3.24 billion and approximately 13,000 employees worldwide.

Job Summary

  • Company
  • Location
    Jervis, Dublin D1
  • Salary
    20,000.00 - 23,000.00 €  per year
  • Job Type
    Full Time
  • Job Category:
    Customer Support/Client Care
  • Occupations:
    General/Other: Customer Support/Client Care
  • Years of Experience
    Less than 1 Year
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