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Customer Service Administrator...

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Customer Service Administrators

Location: Louth, Louth

Our client based in Co. Louth are looking for a number of Customer Service Administrators who with fluent English.  This role will be on a 1pm-10pm Monday – Friday schedule, responding to US based customers, but subject to change with relevant notice

 

 Salary & Benefits

·         25,500

 

Duties / Responsibilities:

 

·         The Customer Support Rep will report to Team Leader Customer Support. This position will work closely with Client Services and Risk Operations, as well as Payment Operations and Collections both domestically in the US and Internationally.

·         Respond to customer needs through voice and non-voice communication in a polite and efficient manner.

·         Handle payments, change requests, website questions, etc. in a clear, concise and efficient manner.

·         Provide support to customers seeking to apply for our service, which may include, but not limited to reviewing documents and applications; research and resolving issues arising from payment processing or other disputed transactions

·         Be a customer advocate by suggesting improvements to our processes and procedures

·         Utilize a variety of software programs to resolve customer inquiries.

·         Come up to speed quickly by absorbing our training and demonstrating a no-fear attitude with asking questions.

·         Deliver on metrics, for example phone handle time, quality and customer satisfaction.

·         Excel in a high-volume call center environment that rewards performance.

·         Perform additional duties as assigned

 

Key Requirements:

 

·         1-3 years’ customer service experience from a call centre ideally

·         Associates/Bachelor’s degree (in process or complete) is preferred, but will consider equivalent years of experience in a customer service environment.

 

To apply please submit your CV through the link provided for the attention of Valerie Briody @  Osborne

 

Osborne is the proud winner of ‘Agency of the Year (<30 staff) and ‘Best in Practice – Office & Secretarial’ at the 2015 National Recruitment Awards.

Job info
Company: Osborne
Position Type: Full Time Permanent
Job Category: Customer Support/Client Care
Reference Code: VB13504
Posted: 17/02/2017
City Centre Office: +353 1 6384400
Blanchardstown Office: +353 1 5984334
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About Osborne
"With a reputation for excellence in Recruitment Solutions and a proven passion for Innovation and Thought Leadership, Osborne is a leading recruitment consultancy driven by a culture of High Quality, High Performance and High Commitment where Trust, Honesty, Professionalism, Accountability and Care are at the very heart of all we do".
Osborne is one of Ireland's leading Recruitment Consultancies providing recruitment solutions to clients and candidates at a national and international level. Delivered by specialist, niche recruitment teams, our success is built on the principles of providing an unbeatable customer service to our clients and candidates alike.

Our experienced team of recruitment consultants have been providing temporary, contract and permanent recruitment solutions to businesses since 1996. We specialise in Accountancy, Office Support, HR and Management Appointments, Healthcare, IT and Engineering.

At Osborne our priority is understanding the needs of both employers and jobseekers and then utilizing all available methodologies – traditional, cost effective, digital and advanced – to ensure that the right person gets the right job every time.

Osborne & Staffing Solutions offers market intelligence, support and guidance to jobseekers. We respond promptly, do not overpromise and appreciate each individual's requirements. We undertake to deal ethically and professionally with everyone who makes contact with us.

Recent years have seen the Osborne service evolve and expand significantly to include international recruitment for locations such as Canada, Australia, New Zealand, the USA, Norway and the Middle East.

Complementing our Head Office in Fitzwilliam Square, Dublin 2 and our Canadian footprint, we have now opened offices in Blanchardstown (to service the Dublin West area) and Drogheda, County Louth (to service the M1 corridor).

Osborne Dublin Head Office: +353 1 6384400

Osborne Blanchardstown Office: +353 1 5984334

Osborne M1 Office: +353 41 986 5058

We love what we do and we want the same for you!